Frequently Asked Questions

No account is needed to use the Free Plan. To unlock paid features, simply activate a Paid Plan.

The Free Plan includes the essential tools for simple draws. Paid Plans support larger draws and offer additional features such as ad-free drawing, fullscreen mode, custom layouts and banners, Excel import and export, winner results pages, and cross-device settings sync. Features and limits vary by plan. See the full comparison on our pricing page.

Yes. The Free Plan is open to all users. You can also enable test mode to simulate a Paid Plan experience.

Each time you click 'Start Drawing' counts as one draw attempt. Clicking 'Draw Next Prize' within the same draw does not use an additional attempt. Draws made in Test Mode do not count toward your quota.

The validity period starts on the date the activation code is issued: the Plus Plan and Pro Plan are valid for 6 months, while the Ultimate Plan is valid for 12 months. Please use your plan before it expires.

Once an activation code expires, it can no longer be used. Even if you still have remaining draw attempts, paid features will no longer be available. You can manually switch to the Free Plan or activate another paid plan.

No. Once all draw attempts have been used, the paid plan is considered ended, and paid features will no longer be available. You can manually switch to the Free Plan or activate another paid plan.

Plans cannot be extended after they expire. To continue using paid features, please purchase a new activation code.

Enter the email address where you want to receive the activation code. After verifying your email and selecting a payment method, your Activation Code will be delivered to your inbox immediately upon successful payment.

We support credit cards, Apple Pay, Google Pay, Alipay, and PayPal for secure and convenient payments worldwide.

Your Activation Code will be sent automatically once your payment is completed and confirmed. This usually takes just a few seconds.

Please check your spam or promotions folder. If it's not there, contact us at [email protected] with your order details (order time, email, name, product name, and a backup email).

Please avoid placing duplicate orders. If you're unsure whether your payment was successful, feel free to contact us to verify.

Once the Activation Code is issued, refunds are not available. Please confirm your information and needs before completing your payment.

You can generate or download a PDF invoice from the Lemon Squeezy My Orders page. Please sign in with the same email address you used at checkout.

Go to the Activation Page, enter your activation code, and click Submit. Once activated, all paid features will be unlocked.

Yes. Activation Codes are based on usage limits or plan duration, not a single user account. They may be used across devices within reasonable limits. To maintain service quality and prevent abnormal use, email verification may be required when the same Activation Code is activated on a new device or when unusually high device usage is detected. In some cases, the code may be deactivated on a device and require reactivation.

Yes. Just re-enter your Activation Code on the new device. Your draw attempts or plan duration will be shared automatically, and your draw settings can also be synced. However, your entry and prize lists are stored on the original device, so they will need to be reloaded, imported, or entered manually on the new device.

Go to the Current Plan page to view your code status, activated features, usage limits, available draw attempts, and expiration date.

You can first try to retrieve it using the Recover Code page. If you're unable to find it there, please contact us with your order email, name, and order details — we’ll help you recover your code.

Yes. All plans can save settings locally in your browser. Paid Plans can additionally save your most recent settings to our server for cross-device use.

Yes. You can copy the results to the clipboard, download them as plain text, or export them to Excel for recordkeeping and printing.

Yes. All plans support creating an online winner results page, making it easy to publicly share draw results. The page can be generated from the draw results, and you can share the link with participants or event-related staff.

After completing a draw on the free plan, you can create an online winner results page directly. After the page is created, please bind a management email within 30 minutes so you can return later to manage, edit, or delete the page. If email binding is not completed, the page will be automatically deleted after 30 minutes.

Yes. Fullscreen mode is available in Paid Plans, making it ideal for live events or public displays.

Yes, depending on your Winner Rules setting. In Draw Settings, you can choose 'Win only once', 'Win once per prize', or 'Win multiple times per prize'.

In Draw Settings, you can choose how duplicate entries are handled.

• Merge duplicates: matching entries are treated as one participant and do not receive extra draw chances.
• Keep duplicates as extra chances: each matching entry remains as an additional chance to win.

For social sources, entries match only when they come from the same platform and have the same account ID. The same display name on different platforms is not considered a duplicate. If an account ID is unavailable, each comment or reply is treated as a separate entry.

For manual or file imports, the entire trimmed row must match exactly. Letter case, internal spaces, and punctuation are not normalized.

In Draw Settings, set Winner Rules to 'Win only once' and Duplicate Entries to 'Keep duplicates as extra chances'. Each matching entry adds another draw chance, but once that participant wins, they cannot win again.

Use the draw settings panel to input prize names and assign the number of winners per prize. Bulk input and quick edits are supported for efficient setup.

In official draws, one trophy is added to the actual winning row for each win. Hover over or focus a trophy to see the prize. When 'Win only once' is selected, all matching rows are grayed out after the participant wins, but the original entry list is not deleted. Trophy display can be turned off in Draw Settings. Test draws do not add trophies or gray out names.

If you have enabled 'Test Run', the system will automatically mask part of the winners' names with asterisks to prevent confusion during testing. This is a normal safety feature, not a system error.
To display full names, please turn off 'Test Run' and conduct an official draw. The system will then show all winners' names in full and allow exporting the result list.

Yes. You can use the keyboard shortcut Ctrl + Shift + Enter to start the draw, which works the same as clicking the 'Start Drawing' button. This is useful for stage operations or situations where a mouse is unavailable.

Even if authorization has been completed, content may still be inaccessible due to the following reasons:

1. Insufficient permission level
• You may be a Business Manager member but have not been assigned full access to the Page.
• Partial asset access does not allow reading posts or comments.

2. Incomplete authorization
• Some Facebook permissions were declined during the authorization process.
• The professional accounts associated with the Page was not selected during authorization.

3. Page status issues
• The Page has been unpublished, restricted, or is under review.
• The Page has been deleted.

4. Permission changes after authorization
• Your Page admin role has been removed.
• You have been removed from the Business Manager.
• The Facebook authorization token has expired.

Please verify your permission status and click "Refresh Pages" to complete authorization again.

Step 1: Open the authorization interface
In the account management section, click the "Refresh Pages" button.

Step 2: Select the Facebook Page
On the first authorization screen, select the Page you want to use and click "Continue".

Step 3: Authorize Business assets (Important step)
On the second authorization screen:
• It is recommended to select "Select All" to ensure all related Business assets are included.
• If you know which Business owns the Page, you may select only that specific Business asset.

Step 4: Complete authorization
Once authorization is successful, the system will automatically close the authorization window and reload the Page list.

The tool only retrieves top-level comments. The post’s comment count usually includes replies, so the numbers may differ.

On the comment import screen, click the [Refresh Pages] button next to the admin account at the top. When the Facebook authorization window appears, select 'Log into another account.'. Then authorize the Page you want to import comments from again.

Since this tool currently imports YouTube comments primarily by reading a YouTube video URL, comments may not be retrievable in some cases:

1. Private, member-only, or restricted videos
• Private videos do not provide public comment access, so comments cannot be read.
• For member-only, age-restricted, or login-required videos, please click [Google Login] and sign in with a YouTube account that has permission to view and read comments for that video, then try again.

2. Not a video comments page
• This tool mainly supports importing comments from a single public video.
• If the input is a channel homepage, community post, Shorts page, or other non-standard video URL, comments may not be retrieved correctly.

3. Live chat messages
• YouTube live chat (Live Chat) is a different system from regular video comments.
• Currently only video comments are supported, and live chat messages are not supported.

Please use a public or unlisted video URL (not private or a live chat page). If the video is member-only, you must first log in and authorize. If comments still cannot be retrieved, please provide the video URL for further investigation.

There are two common reasons why comments may not be fully imported:

1. Plan limits
• The number of comments we fetch depends on your plan's entry limit (Free, Plus, Pro, Ultimate). If a post/video has more comments than your plan allows, only up to your plan's quota will be imported.

2. Top-level comments only
• Our tool imports only top-level (first-level) comments and does not include nested replies. The post’s displayed comment count often includes reply threads, so totals may differ.

Log in to Facebook → Go to Settings & Privacy → Settings. In the left menu, select Business Integrations. Find "Drawrilla Connect" in the list and click Remove.

In the Instagram app open Settings → Security → Apps and Websites (Manage Access), find "Drawrilla Connect" and remove it. If authorized via Facebook Business, you can also remove it from Facebook Business Integrations.

Log in to Threads → Go to Settings → Account → Website permissions. Find "Drawrilla Threads Connect" in the list and remove its access.

Go to your Google Account → Security → Third-party apps with account access (or 'Apps with access to your account'), find "Drawrilla Connect" and remove its access.

Yes. Our tool uses a CSPRNG (Cryptographically Secure Pseudo-Random Number Generator) to generate secure and unpredictable results. Each draw is independent, making it suitable for public-facing events, campaigns, and livestreams.

No. During the draw, manually entered entry lists are processed locally in your browser. They are not uploaded, stored, or transmitted to any server.

The draw animation is not automatically recorded. Results are not uploaded or stored unless you choose to create a Winner Results Page. To preserve the draw process, please use screenshots or screen recording tools.

We support modern browsers including Chrome, Edge, and Safari, and are compatible with Windows, macOS, iOS, and Android.

Please use the Contact Us form at the bottom of this website or email us at [email protected]. We typically respond within 1–2 business days.